Frequently asked questions

How can I contact Fluteshop?

You can send us an email at info@fluitwinkel.nl or call us at +31618837497.

When will my order be delivered?

Everything that you can order in our webshop is in stock at our warehouse in The Netherlands. We dispatch all orders within 1 working day. All orders are sent with track and trace and insurance. Orders will generally take 1 to 4 working days to arrive, depending on the destination. If the delivery address is outside of Europe it may take up to 2-3 weeks to arrive.

Is it possible to return my purchase?

It's important to be satisfied with your ordered instrument, therefore it is possible to return your order in case you are not completely satisfied. Returns have to be requested within 14 days after receiving your order. The product then has to be shipped to us within one week after informing us of the return. We will only accept returns when the product is still completely undamaged. This includes the packaging, which has to be as close to undamaged as possible after opening it. Once the flute has arrived here and it has been inspected, we will refund the full price of the instrument.

Please inform us of your intention to return your purchase by mailing us at info@fluitwinkel.nl.

How much are the shipping costs?

If your country is not in the list below you can still order by contacting us at info@fluitwinkel.nl

Austria: €10,50
Belgium: €6,50
Canada: €29,95
Czech Republic: €11,95
Denmark: €13,95
Finland: €15,95
France: €12,95
Germany: €6,50
Greece: €26,95
Hungary: €15,95
Iceland: €21,40
Ireland: €15,95
Italy: €14,95
Lithuania: €21,25
Luxembourg: €8,75
Netherlands: €4,95
Norway: €18,85
Poland: €15,95
Slovakia: €16,95
Slovenia: €19,95
Spain: €11,95
Sweden: €14,95
Switzerland: €24,95
Thailand: €36,30
United Kingdom: €12,40
United States: €29,95

How can I pay my order?

Currently it is possible to pay by Paypal, Credit card (VISA and MasterCard), Bank transfer (Pre transfer), Ideal, Bancontact/Mistercash or by paying upon pickup at our store in Wormerveer, The Netherlands.

Got any other questions?

Please do not hestitate to ask any question, wether it is about our service or about a specific question related to an instrument. You can contact us at info@fluitwinkel.nl. We will get back to you as quickly as possible!

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