Frequently Asked Questions
How do I get in contact with you?
You can send us an email at info@FluteShop.eu or call us at +31 618 837 497.
This is very personal, therefore we recommend you to send us an email and let us know which kind of music you'd like to play, and which kind of sound you like in a flute. We usually respond the same day, and together we can find the flute that suits you the best! If you have small hands, don't forget to mention it.
I've got my mind set on something, how do I know if it's right for me?
Please let us know about any questions you might have, we will gladly help you find the appropriate instrument for you. You can email us at info@FluteShop.eu
When will my order be delivered?
Everything that you can order in our webshop is in stock at our warehouse in The Netherlands. We dispatch all orders within 1 working day. All orders are sent with track and trace and insurance. Orders will generally take 1 to 4 working days to arrive, depending on the destination. If the delivery address is outside of Europe it may take longer, again depending on the destination.
It's important to be satisfied with your ordered instrument, therefore it is possible to return your order in case you are not completely satisfied. Returns have to be requested within 14 days after receiving your order. The product then has to be shipped to us within one week after informing us of the return. We will only accept returns when the product is still completely undamaged. This includes the packaging, which has to be as close to undamaged as possible after opening it. Once the flute has arrived here and it has been inspected, we will refund the full price of the instrument.
Should you intent to return your purchase, please inform us beforehand by mailing us at info@FluteShop.eu.
How much are the shipping costs?
We ship all our orders registered with Track and Trace, and with full insurance. If your country is not in the list below you can still order by contacting us at info@FluteShop.eu
Czech Republic: €11,95
New Zealand: €26,30
United Kingdom: €12,40
United States: €29,95
How can I pay my order?
Currently it is possible to pay by Paypal, Credit card (VISA and MasterCard), Bank transfer (Pre transfer), Ideal, Bancontact/Mistercash or by paying in cash at our store in Wormerveer, The Netherlands.
Got any other questions?
Please do not hestitate to ask any question, wether it is about our service or about a specific question related to an instrument. You can contact us at info@FluteShop.eu. We will get back to you as quickly as possible!